Become a Part of History: Shape the Future of Luxury Retail at ABC Serrano, Madrid

Essential Position Information

Positions Available:	15 Diverse Roles in Luxury Retail, Hospitality, and Management
Company:	ABC Serrano Shopping Center - A Historic Landmark on Madrid's Golden Mile
Working Schedule:	Full-time and part-time positions available, with flexible scheduling options
Location:	Calle de Serrano, 61, Barrio de Salamanca, Madrid, Spain
Contract Type:	A mix of permanent and temporary contracts with competitive salaries and benefits
Educational Requirements:	Varies by position, from vocational training to university degrees in business, fashion, and hospitality
Experience Level:	Opportunities for entry-level candidates, skilled professionals, and experienced managers
Language Requirements:	Spanish and English proficiency are highly valued across all roles
Target Candidates:	Individuals with a passion for luxury, customer service, and history, legally authorized to work in Spain
Application Email:	info@abcserrano.com

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ABC Serrano: A Fusion of History, Architecture, and Luxury

Located on Madrid's prestigious "Golden Mile" in the heart of the aristocratic Barrio de Salamanca, ABC Serrano is a shopping center unlike any other. Housed in a magnificent historic building that once served as the headquarters of the iconic ABC newspaper, our center is a testament to Madrid's rich cultural and architectural heritage. The building's stunning neo-Mudéjar facade, a masterpiece of late 19th-century design, invites visitors to step into a world where history and luxury converge. Since its transformation into a premier shopping destination in 1995, ABC Serrano has become a symbol of elegance and sophistication, offering a unique and unforgettable experience for discerning shoppers from around the globe.

With over 80 carefully selected boutiques, exquisite restaurants, and captivating entertainment venues spread across eight floors, ABC Serrano is a vibrant hub of fashion, gastronomy, and culture. Our prime location between the bustling Calle de Serrano and the elegant Paseo de la Castellana places us at the epicenter of Madrid's luxury scene. We are more than just a collection of stores; we are a community of passionate individuals dedicated to providing exceptional service and creating lasting memories. As we continue to evolve and innovate, we are seeking talented and enthusiastic professionals to join our team and contribute to the next chapter of our storied history.

A Curated Collection of Fashion, Gastronomy, and Lifestyle

At ABC Serrano, we pride ourselves on offering a curated selection of high-end fashion, accessories, and lifestyle brands that cater to the most discerning tastes. Our four floors dedicated to fashion feature a mix of renowned international designers and celebrated Spanish brands, making us a must-visit destination for fashion lovers. From haute couture to ready-to-wear, from fine jewelry to handcrafted leather goods, our boutiques offer an unparalleled selection of luxury items. But the ABC Serrano experience extends far beyond fashion. Our home decor stores showcase the latest trends in interior design, while our specialty food shops offer a tantalizing array of gourmet delights. For families, our toy stores provide a world of fun and imagination.

The gastronomic offerings at ABC Serrano are as diverse and sophisticated as our retail selection. Our restaurants and cafes provide a range of culinary experiences, from casual lunches to elegant dinners. Savor the flavors of traditional Spanish cuisine, indulge in international delicacies, or simply relax with a coffee and pastry in one of our charming cafes. For a truly unique experience, visit our rooftop terrace, where you can enjoy breathtaking panoramic views of the Madrid skyline while sipping on a cocktail. And for those seeking a dose of nostalgia, our ABC Arcade offers a trip back in time to the golden age of video games. At ABC Serrano, every visit is an adventure, a journey of discovery through the best that Madrid has to offer.

Join Our Prestigious Team: 15 Exclusive Career Opportunities

We are looking for 15 dynamic and dedicated individuals to join our team and help us continue to provide an exceptional experience for our visitors. We offer a stimulating and rewarding work environment where you can develop your skills and grow your career in the heart of Madrid's luxury district. Explore the following opportunities and find your place at ABC Serrano.

1. Luxury Retail Manager

Key Responsibilities - Luxury Retail Manager:

Lead and manage the operations of a luxury boutique within the center
Drive sales and profitability through strategic planning and execution
Cultivate a culture of excellence in customer service and clienteling
Recruit, train, and develop a high-performing team of sales professionals

Qualifications: Extensive experience in luxury retail management; strong business acumen and a proven track record of success; exceptional leadership and interpersonal skills.

2. Boutique Sales Advisor

Key Responsibilities - Boutique Sales Advisor:

Provide a personalized and engaging shopping experience for every client
Build and maintain strong relationships with a loyal clientele
Demonstrate expert product knowledge and a passion for the brand
Contribute to the achievement of individual and team sales goals

Qualifications: Previous experience in luxury retail sales; excellent communication and customer service skills; a sophisticated and professional demeanor.

3. Visual Merchandising Manager

Key Responsibilities - Visual Merchandising Manager:

Develop and implement creative and impactful visual merchandising strategies for the entire center
Ensure that all displays are aligned with the brand's image and standards
Collaborate with marketing and retail teams to create compelling seasonal and promotional displays
Stay at the forefront of visual merchandising trends and innovations

Qualifications: Proven experience in visual merchandising management, preferably in a luxury environment; a strong creative vision and a keen eye for detail; excellent project management skills.

4. Personal Shopper

Key Responsibilities - Personal Shopper:

Provide personalized styling and shopping services to a discerning clientele
Develop a deep understanding of clients' tastes, preferences, and lifestyles
Build a strong network of contacts within the center's boutiques
Organize and host exclusive styling events and workshops

Qualifications: Proven experience as a personal shopper or stylist; extensive knowledge of fashion trends and luxury brands; exceptional interpersonal and communication skills.

5. Restaurant General Manager

Key Responsibilities - Restaurant General Manager:

Oversee all aspects of a fine dining restaurant, including front-of-house and back-of-house operations
Ensure the highest standards of food quality, service, and ambiance
Manage budgets, control costs, and maximize profitability
Lead and inspire a team of culinary and service professionals

Qualifications: Extensive experience in fine dining restaurant management; strong financial acumen and business sense; a passion for hospitality and culinary excellence.

6. Sommelier

Key Responsibilities - Sommelier:

Develop and manage an exceptional wine program that complements the restaurant's cuisine
Provide expert wine recommendations and service to guests
Train and educate the service team on wine knowledge and service standards
Manage wine inventory, purchasing, and cellar organization

Qualifications: Certified sommelier with proven experience in a fine dining setting; extensive knowledge of wines from around the world; excellent communication and guest service skills.

7. Marketing and Events Manager

Key Responsibilities - Marketing and Events Manager:

Develop and execute a comprehensive marketing and events strategy for the center
Plan and manage a calendar of exciting and engaging events, from fashion shows to cultural exhibitions
Build and maintain strong relationships with media, influencers, and community partners
Analyze marketing data and measure the effectiveness of campaigns and events

Qualifications: Proven experience in marketing and event management, preferably in the luxury or retail sector; strong creativity and project management skills; excellent communication and networking abilities.

8. Digital Marketing Specialist

Key Responsibilities - Digital Marketing Specialist:

Manage and grow the center's presence across all digital channels, including social media, website, and email
Create and curate engaging and relevant content for our digital platforms
Develop and implement digital advertising campaigns to drive traffic and sales
Analyze digital marketing performance and provide insights and recommendations

Qualifications: Proven experience in digital marketing; expertise in social media management, SEO, SEM, and email marketing; strong analytical and creative skills.

9. Guest Relations Manager

Key Responsibilities - Guest Relations Manager:

Lead the guest relations team to provide a warm, welcoming, and personalized experience for all visitors
Handle guest inquiries, feedback, and concerns with professionalism and empathy
Develop and implement programs and services to enhance the guest experience
Serve as a brand ambassador for ABC Serrano, embodying our values of luxury and hospitality

Qualifications: Proven experience in guest relations or hospitality management, preferably in a luxury environment; exceptional interpersonal and problem-solving skills; a passion for creating memorable experiences.

10. Operations Manager

Key Responsibilities - Operations Manager:

Oversee the day-to-day operations of the shopping center, ensuring a safe, clean, and efficient environment
Manage contracts and relationships with third-party service providers
Develop and implement operational policies and procedures
Work closely with all departments to ensure seamless coordination and communication

Qualifications: Proven experience in operations management, preferably in a large-scale retail or commercial property; strong organizational and leadership skills; a proactive and hands-on approach.

11. Security Supervisor

Key Responsibilities - Security Supervisor:

Supervise a team of security officers to ensure the safety and security of the center, its tenants, and its visitors
Develop and implement security protocols and emergency response plans
Conduct regular patrols and inspections to identify and mitigate risks
Liaise with local law enforcement and emergency services as needed

Qualifications: Proven experience in security supervision, preferably in a retail or public-facing environment; strong leadership and decision-making skills; a commitment to maintaining a safe and secure environment.

12. Head of Maintenance

Key Responsibilities - Head of Maintenance:

Lead the maintenance team to ensure that the historic building and its modern facilities are maintained to the highest standards
Develop and implement a comprehensive preventative maintenance program
Manage maintenance budgets and projects
Ensure compliance with all health and safety regulations

Qualifications: Extensive experience in building maintenance management, preferably with historic properties; strong technical knowledge and problem-solving skills; excellent leadership and organizational abilities.

13. HR Manager

Key Responsibilities - HR Manager:

Develop and implement HR strategies and initiatives that align with the overall business strategy
Oversee all aspects of the employee lifecycle, from recruitment and onboarding to performance management and development
Foster a positive and inclusive work environment that attracts and retains top talent
nEnsure compliance with all labor laws and regulations

Qualifications: Proven experience as an HR manager; in-depth knowledge of labor law and HR best practices; excellent interpersonal and communication skills.

14. Finance Manager

Key Responsibilities - Finance Manager:

Oversee all financial operations of the shopping center, including accounting, budgeting, and forecasting
Provide financial analysis and insights to support strategic decision-making
Ensure compliance with all financial regulations and reporting requirements
Manage relationships with banks, auditors, and other financial stakeholders

Qualifications: Proven experience as a finance manager; strong analytical and financial modeling skills; a deep understanding of accounting principles and financial regulations.

15. Administrative Director

Key Responsibilities - Administrative Director:

Oversee all administrative functions of the shopping center, ensuring efficiency and effectiveness
Manage the administrative team and provide support to all departments
Develop and implement administrative policies and procedures
Serve as a key point of contact for tenants, vendors, and other stakeholders

Qualifications: Proven experience in a senior administrative role; exceptional organizational and leadership skills; a proactive and solutions-oriented mindset.