Exceptional Career Opportunities at Chadstone Shopping Centre: Join Australia's Fashion Capital and Premier Lifestyle Destination Excellence

Essential Job Information

Available Positions:	25 diverse retail, hospitality, and operational career opportunities across fashion retail, food service, entertainment, and luxury hospitality management
Company:	Chadstone Shopping Centre - Australia's Fashion Capital and largest shopping destination in the Southern Hemisphere with world-class luxury retail and lifestyle experiences
Working Hours:	Flexible scheduling including retail hours, hospitality shifts, and management positions with competitive work-life balance arrangements
Location:	1341 Dandenong Road, Chadstone VIC 3148, Melbourne, Australia - Premium location in southeast Melbourne with excellent transport connections
Contract Type:	Full-time and part-time permanent positions with comprehensive benefits, career development opportunities, and competitive compensation packages
Educational Requirements:	Retail, hospitality, or business education preferred; specialized certifications in luxury retail, food service, or hospitality management valued
Experience Level:	From entry-level positions to experienced professionals in retail management, luxury hospitality, food service, and shopping center operations
Language Requirements:	Proficiency in English required; additional languages including Mandarin, Cantonese, Japanese, Korean, and European languages highly valued for international customer service
Target Candidates:	Retail professionals, hospitality specialists, customer service experts, and management professionals passionate about luxury retail and exceptional customer experiences
Application Email:	chadstone.reception@vicinity.com.au

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Chadstone Shopping Centre: Australia's Fashion Capital and World-Class Lifestyle Destination Excellence

Chadstone Shopping Centre stands as Australia's Fashion Capital and the largest shopping destination in the Southern Hemisphere, representing Australian retail excellence, innovative lifestyle experiences, and world-class customer service since our establishment as a pioneering retail destination that has continuously evolved to become one of the world's most sophisticated and internationally recognized shopping and lifestyle complexes. Located strategically at 1341 Dandenong Road in Chadstone, Victoria, in the heart of Melbourne's dynamic southeast corridor, our extraordinary facility has developed into a comprehensive lifestyle destination that combines cutting-edge retail technology, innovative customer experiences, advanced hospitality services, and world-class luxury standards across our thoughtfully designed retail infrastructure that serves as both a cornerstone of Australian retail industry and a premier destination for retail professionals seeking to advance their careers in the world's most innovative and customer-focused shopping environment. Today, Chadstone Shopping Centre serves as the premier retail and lifestyle destination for Australian and international customers while maintaining our position as a world leader in luxury retail, fashion innovation, and comprehensive lifestyle experiences that celebrates Australia's rich retail heritage and commitment to customer excellence, innovation, and operational excellence that defines our nation's approach to advanced retail management and lifestyle innovation.

Our rich heritage and unwavering commitment to retail excellence have positioned Chadstone Shopping Centre at the forefront of lifestyle innovation, where we tackle the most complex challenges facing modern retail management, advanced customer service, comprehensive luxury experiences, and innovative lifestyle solutions in one of the world's most dynamic and technologically advanced shopping environments. We are innovators and customer-focused problem solvers, capable of integrating deep retail expertise, advanced hospitality technologies, sophisticated customer management systems, and cutting-edge service protocols to create shopping and lifestyle experiences that deliver unparalleled customer satisfaction, luxury service, comfort, and reliability while maintaining the highest standards of Australian retail excellence and international service compliance in one of the world's most advanced and customer-focused retail facilities that continues to set global standards for retail innovation and lifestyle excellence.

The scope and scale of Chadstone Shopping Centre's operations reflect our position as a true leader in integrated retail management, innovative lifestyle experiences, and comprehensive customer service excellence. Our comprehensive expertise encompasses cutting-edge retail technologies that include advanced customer service systems, sophisticated luxury retail operations, state-of-the-art hospitality management, innovative entertainment facilities, and exceptional customer experience systems with service characteristics that serve Australia's diverse retail markets and international customers demanding the highest quality shopping and lifestyle experiences. This multidisciplinary approach enables us to address complex retail challenges that require integrated solutions, from developing luxury retail experiences that rival the world's finest shopping destinations to creating exceptional lifestyle services that exceed international standards while contributing to Australia's reputation as a leader in innovative retail operations that combine traditional Australian hospitality with innovative customer service technology and advanced retail processes that serve customers across the global luxury retail industry.

Revolutionary Retail Technology and Advanced Customer Experience Excellence

Chadstone Shopping Centre's retail division represents one of the most sophisticated and internationally recognized sectors of our business, where we actively shape the future of retail excellence through innovative customer service solutions, advanced retail technologies, and cutting-edge shopping systems that celebrate Australia's unique position as a premier retail destination. Our retail expertise spans the complete spectrum of advanced shopping center operations, from sophisticated luxury retail management that serves international fashion markets to innovative hospitality services that meet the demanding requirements of diverse customer applications including fashion retail, fine dining, entertainment, and luxury accommodation while fostering an environment that reflects Australia's commitment to customer service and the world's reputation for retail excellence and service compliance. We have developed integrated retail systems specifically designed for the demanding requirements of international luxury markets, addressing the unique challenges posed by customer expectations, service quality standards, experience requirements, comfort specifications, and performance standards while contributing to improved customer satisfaction, service excellence, and customer loyalty in the world's most comprehensive and customer-focused retail environment.

In the realm of advanced customer service technology and luxury retail systems, Chadstone Shopping Centre has established itself as a global leader in integrated retail operations that combine cutting-edge customer service technologies with exceptional quality management and comprehensive customer experience systems. Our retail technologies serve critical functions in customer satisfaction, service excellence, and experience optimization across luxury retail operations, hospitality management, entertainment services, and numerous other customer applications where service quality, customer experience, and satisfaction are paramount to serving the world's sophisticated retail customers. These systems integrate advanced customer service processing, sophisticated experience management systems, comprehensive satisfaction monitoring, and innovative service programs to deliver superior customer experiences while maintaining consistency across diverse retail operations, directly contributing to our customers' satisfaction and Australia's reputation for retail excellence that combines traditional Australian hospitality with innovative customer service technology and quality standards that exceed international benchmarks for integrated retail facilities.

Our advanced customer experience management and service systems represent another area of exceptional expertise, where Chadstone Shopping Centre's deep understanding of customer expectations and innovative retail practices converge to create solutions that ensure optimal performance across our extensive retail operations while maintaining the highest service and quality standards in the world's most customer-conscious retail destination. These sophisticated service technologies must achieve seamless coordination between diverse retail processes, consistent customer experience across multiple service areas, and exceptional satisfaction outcomes while serving millions of customers annually with zero-tolerance for service defects in the demanding environment of a world-class retail facility. Our service teams continuously innovate in this field, developing new customer service procedures, experience optimization methods, and satisfaction verification technologies that improve customer experience while reducing service complexity and ensuring consistent excellence across all retail operations that serve both Australian customers and international visitors demanding the highest service standards and experience performance.

The luxury retail and advanced hospitality sectors represent some of Chadstone Shopping Centre's most technically sophisticated and strategically important operational areas, where our solutions must meet the most demanding service, quality, and experience requirements of world-class retail facilities. Our hospitality division specializes in complex service systems that combine cutting-edge customer service technologies, comprehensive comfort optimization, advanced experience engineering, and exceptional satisfaction monitoring, enabling customers to experience Australia's premier retail capabilities while enjoying services that rival the world's finest shopping destinations and lifestyle facilities. These advanced service systems integrate sophisticated customer service technologies, comprehensive comfort protocols, innovative experience management, and quality assurance programs that showcase Australia's position as a leading retail destination while serving diverse international customer requirements and maintaining the service and quality standards that have made Chadstone Shopping Centre a globally recognized retail complex that attracts customers and partners from around the world.

Digital Innovation and Smart Integrated Retail Management

Chadstone Shopping Centre's expertise in digital innovation and smart integrated retail management represents the pinnacle of modern retail sophistication, where advanced technology integration, comprehensive customer analytics, predictive service systems, and intelligent facility management work together to create retail operations that achieve unprecedented levels of efficiency, quality, customer satisfaction, and operational excellence in the world's most technologically advanced retail complex. These operational capabilities are particularly critical in high-volume retail environments, where even minor variations in service conditions, customer experience, satisfaction performance, or quality protocols can significantly impact customer loyalty, brand reputation, or operational performance in the competitive global retail market. Our advanced retail technologies represent years of investment in state-of-the-art customer service systems, experience management platforms, retail optimization tools, and comprehensive satisfaction management systems, resulting in retail capabilities that provide unmatched levels of service consistency, operational efficiency, quality assurance, and customer satisfaction while serving the demanding expectations of Australia's sophisticated retail community and discerning international customers across diverse retail sectors.

Our smart retail initiatives address some of the most complex challenges in modern integrated retail management and customer experience optimization, where traditional retail methods must be enhanced with intelligent automation, predictive customer service, advanced satisfaction monitoring, and comprehensive experience optimization systems that maintain excellence while significantly improving efficiency, customer satisfaction, and operational reliability in the fast-paced environment of the world's premier retail destination. Chadstone Shopping Centre's operations teams work continuously to develop and implement advanced retail control solutions, predictive maintenance programs, intelligent customer management systems, comprehensive service protocols, and innovative experience programs that optimize operational parameters without compromising the exceptional quality and service standards that international customers expect across diverse retail products and shopping processes while maintaining the innovative character and service responsibility that defines our facility as a global leader in retail excellence and customer service innovation.

Chadstone Shopping Centre's digital retail integration and customer experience optimization initiatives represent our pioneering work in connected retail environments, where we create comprehensive digital infrastructure that enables real-time customer monitoring, predictive service control, advanced satisfaction management, and continuous experience improvement throughout our complex operations while celebrating Australia's unique character as an innovative and service-responsible retail destination. The development of these intelligent systems has required intensive investment in digital technology, retail analytics, customer monitoring, service systems, and experience technologies to ensure that technology enhancement improves rather than complicates the fundamental goal of providing exceptional retail experiences and customer satisfaction while contributing to significant improvements in operational efficiency, service assurance, customer loyalty, and satisfaction performance in the world's most comprehensive and technologically advanced retail destination.

Our approach to smart retail extends beyond technology implementation to encompass comprehensive workforce development that considers the evolving skills requirements of modern retail management, customer service, hospitality operations, and facility maintenance professionals serving Australia's diverse retail community and international customers across multiple retail sectors. This holistic approach has led to innovations in customer service training programs, satisfaction excellence initiatives, quality assurance protocols, retail optimization techniques, and innovation education that enable our workforce to effectively operate and maintain advanced retail systems, customer service management, and satisfaction systems while contributing to continuous improvement and innovation in serving one of the world's most demanding and service-conscious retail demographics. We have also developed advanced training technologies that enable rapid skill development, service certification, and knowledge transfer, contributing to the development of a highly skilled workforce capable of operating at the forefront of retail excellence, customer service innovation, Australian hospitality traditions, and international service standards while maintaining the innovative character and service responsibility that defines Chadstone Shopping Centre as a global retail destination.

Leading Innovation and Integrated Retail Excellence

Innovation and integrated retail excellence are fundamental to Chadstone Shopping Centre's corporate philosophy and strategic direction, reflecting our commitment to creating superior customer experiences and service performance that enhance the daily lives of Australian and international customers while showcasing Australian innovation, service leadership, and retail excellence to partners from across the world and around the globe. Our comprehensive innovation program encompasses every aspect of our operations, from developing advanced customer service protocols, innovative retail technologies, and cutting-edge experience management systems to creating retail environments that enable customers to access exceptional products and services with maximum quality, service reliability, and operational performance while celebrating Australia's unique character as an innovative, service-conscious, and retail-excellent destination that combines traditional Australian hospitality with cutting-edge retail innovation and world-class customer service experiences. This commitment is manifested in our continued investment in retail technology, service innovation, customer experience enhancement, hospitality advancement, and satisfaction programming that improve customer loyalty and operational excellence while maintaining the highest standards of Australian retail quality and service responsibility in the world's most comprehensive and internationally recognized retail destination.

Advanced integrated customer experience development represents Chadstone Shopping Centre's pioneering work in developing retail, hospitality, and service operations that maintain the high-quality characteristics required for world-class international retail facilities while significantly improving customer convenience, satisfaction performance, and operational reliability through the incorporation of digital technologies, predictive customer service control, innovative experience programming, and service practices that reflect Australia's service-conscious character and the world's reputation for exceptional retail stewardship. The development of these advanced retail experiences has required intensive research in customer service optimization, satisfaction science, experience management, service practices, and operational excellence to ensure that innovation enhances rather than complicates the fundamental goal of providing exceptional customer experiences and service performance with maximum satisfaction, reliability, and customer loyalty while serving the demanding expectations of Australia's sophisticated retail community and discerning international customers across diverse retail applications.

Our approach to innovation extends beyond operational development to encompass comprehensive service integration, community engagement, and customer experience optimization that considers the diverse needs and expectations of both Australian retail partners and international customers from across multiple retail sectors. This holistic approach has led to innovations in advanced retail practices, service leadership programs, community engagement initiatives, hospitality innovation, and customer experience optimization that improve operations while addressing the specific requirements of different retail applications, service standards, customer requirements, and satisfaction expectations while celebrating the service-responsible character and innovative spirit that defines Australia and the global retail community. We have also developed advanced customer feedback systems, comprehensive satisfaction monitoring, and continuous improvement programs that enable comprehensive evaluation of service quality, customer satisfaction, retail practices, and customer loyalty, contributing to the development of retail experiences that consistently exceed expectations while supporting Australia's reputation as a world-class destination that serves customers from across the global retail industry with Australian excellence and international service responsibility.

Chadstone Shopping Centre's commitment to advancing integrated retail excellence is reflected in our collaborative approach to innovation, where we work closely with retail partners, hospitality organizations, service institutions, regulatory agencies, and diverse customer communities to develop comprehensive solutions that address evolving retail challenges while maintaining the high quality, service, and satisfaction standards required in world-class international retail facilities. This collaborative approach has led to breakthrough innovations in advanced retail operations, customer service management, satisfaction protocols, retail optimization, and operational excellence that benefit the entire Australian retail community while advancing global standards for integrated retail management, service leadership, satisfaction practices, and community engagement in the world's most comprehensive and internationally recognized retail complex.

Strategic Location and Operational Excellence

Chadstone Shopping Centre's strategic location represents one of the most advantageous and accessible retail positions in Australia and the global retail industry. Our facility is strategically positioned in Chadstone, Melbourne's thriving retail corridor in southeast Victoria, enabling us to leverage Australia's extensive transportation network, access to Asia-Pacific and global markets through advanced logistics infrastructure, proximity to major urban centers, international airports, and cultural institutions, and maintain close connections to the diverse communities we serve across Melbourne, Victoria, and international markets while serving as a premier retail destination that attracts customers and partners from across the global retail industry. This integrated approach to location strategy ensures that we remain at the center of the world's retail ecosystem while maintaining deep connections to the communities and customers we serve across diverse retail segments, customer applications, and international markets that recognize Chadstone Shopping Centre as a must-visit destination that combines Australian retail excellence with world-class shopping and lifestyle experiences.

Our operational programs encompass fundamental retail management, advanced shopping center operations, comprehensive customer services, innovative hospitality practices, and next-generation retail optimization, with particular focus on technologies, services, and experiences that will shape the future of integrated retail management, service leadership, customer excellence, and operational efficiency in the world's most competitive and internationally recognized retail market. We invest heavily in emerging technologies such as digital customer service, predictive analytics, advanced experience systems, intelligent satisfaction management, innovative operations, and cutting-edge retail technologies that promise to revolutionize how integrated retail facilities operate, serve diverse international customers, contribute to community retail health, and maintain service responsibility while minimizing operational complexity and maximizing customer satisfaction, service quality, and experience performance in the demanding environment of a world-class international retail facility that serves customers across the global retail industry.

The integration of innovative technologies and service responsibility throughout our operations represents a key focus area for Chadstone Shopping Centre's operational excellence efforts, where we develop advanced energy management systems, waste reduction capabilities, sustainable transportation integration, resource conservation technologies, and environmental optimization systems that improve performance while reducing operational complexity, environmental impact, and operating costs while serving the service-conscious expectations of Australia's sophisticated retail community and environmentally aware international customers. These sustainability capabilities enable us to accelerate service cycles, improve operational efficiency, optimize resource utilization, reduce environmental impact, and provide enhanced value to our customers through more environmentally responsible retail operations, customer service management, and sustainability experiences that can adapt quickly to changing environmental requirements and sustainability expectations while maintaining the high quality, service, and satisfaction standards expected in the world's most comprehensive and environmentally conscious retail destination.

Chadstone Shopping Centre's commitment to operational excellence is reflected in our extensive network of partnerships with retail industry leaders, hospitality organizations, service institutions, regulatory agencies, and service companies throughout Australia, Asia-Pacific, and internationally. These collaborations enable us to access cutting-edge retail technology, attract top customer service and hospitality talent, participate in breakthrough developments that shape the future of integrated retail operations, and contribute to the advancement of Australia's retail, hospitality, and service sectors while celebrating the innovative character and service-responsible spirit that defines our community. Our partnership approach also extends to our customer and supplier relationships, where we work collaboratively to develop optimized retail operations, customer service management, and satisfaction solutions that address specific customer needs while advancing the state of the art in retail excellence, service leadership, customer assurance, and community engagement in the world's most comprehensive and internationally recognized retail complex.

Professional Excellence: Join Australia's Premier Integrated Retail Destination

Chadstone Shopping Centre offers exceptional career opportunities for talented professionals who are passionate about retail excellence, customer service leadership, innovative retail technology, and creating experiences that make a positive impact on customer satisfaction and retail applications while contributing to Australia's reputation for retail excellence, innovation, and service responsibility. As Australia's Fashion Capital with operations representing one of the most advanced and internationally significant retail complexes in the world, we provide a dynamic, customer-focused work environment where talented individuals can develop their skills, advance their careers, and contribute to innovations that shape the future of retail excellence, customer service innovation, Australian hospitality traditions, and integrated retail management while celebrating the service-responsible character and innovative spirit that defines Australia and the global retail community. Our comprehensive compensation packages, extensive benefits, flexible work arrangements, commitment to professional development, and opportunities for international career advancement make Chadstone Shopping Centre a preferred employer for top retail management, customer service, hospitality operations, and facility management talent throughout Australia, Asia-Pacific, and the global retail industry.

1. Retail Store Manager - Luxury Fashion

Key Responsibilities - Retail Store Manager (Luxury Fashion):

Manage daily operations of luxury fashion retail store and lead sales team to achieve exceptional customer service and sales performance
Develop and implement sales strategies, customer service protocols, and inventory management systems for high-end fashion retail
Train and mentor sales associates on luxury product knowledge, customer service excellence, and brand representation
Monitor sales performance, customer satisfaction metrics, and operational efficiency while ensuring compliance with brand standards
Coordinate with head office, suppliers, and mall management on store operations, promotions, and customer service initiatives
Maintain visual merchandising standards, store presentation, and contribute to customer experience optimization programs

Qualifications: Retail management experience in luxury fashion; leadership and communication skills; knowledge of fashion trends and luxury brands; customer service excellence; sales management abilities; visual merchandising skills; business acumen; multilingual capabilities valued.

2. Customer Service Representative - Guest Experience

Key Responsibilities - Customer Service Representative (Guest Experience):

Provide exceptional customer service and assistance to shoppers at the Concierge desk and throughout the shopping center
Handle customer inquiries, provide directions and information, and resolve customer concerns with professionalism and efficiency
Assist with Hands Free Shopping service, gift card sales, and special customer requests including tourist services
Support mall events, promotional activities, and customer experience initiatives throughout the shopping center
Maintain customer service standards, respond to feedback, and contribute to continuous improvement in guest experience
Coordinate with retail partners, security, and management teams to ensure optimal customer satisfaction and service delivery

Qualifications: Customer service experience preferred; excellent communication and interpersonal skills; problem-solving abilities; professional appearance and demeanor; multilingual skills highly valued; knowledge of Melbourne and tourist attractions; computer skills; flexibility for retail hours.

3. Food Service Supervisor - Market Pavilion

Key Responsibilities - Food Service Supervisor (Market Pavilion):

Supervise food service operations in The Market Pavilion and coordinate activities across multiple food vendors and restaurants
Ensure food safety compliance, quality standards, and customer service excellence across all food service establishments
Manage staff scheduling, training programs, and performance evaluation for food service team members
Monitor inventory levels, coordinate with suppliers, and support food vendors with operational requirements
Handle customer complaints, resolve service issues, and maintain high standards of food service and customer satisfaction
Support Food Concierge services, special events, and promotional activities in the food service areas

Qualifications: Food service management experience; knowledge of food safety regulations and compliance; leadership and supervisory skills; customer service excellence; problem-solving abilities; communication skills; hospitality background preferred; flexibility for hospitality hours.

4. Visual Merchandiser - Fashion Capital

Key Responsibilities - Visual Merchandiser (Fashion Capital):

Create and maintain exceptional visual displays and merchandising presentations throughout The Fashion Capital area
Develop seasonal displays, promotional presentations, and brand-specific merchandising according to luxury retail standards
Collaborate with retail partners on store presentations, window displays, and visual merchandising optimization
Monitor visual standards, update displays regularly, and ensure consistent brand presentation across all retail areas
Support fashion events, product launches, and promotional activities with specialized visual merchandising
Maintain visual merchandising inventory, coordinate with suppliers, and contribute to customer experience enhancement

Qualifications: Visual merchandising experience in fashion retail; creative design abilities; knowledge of fashion trends and luxury brands; attention to detail; project management skills; communication abilities; portfolio of visual merchandising work; fashion industry experience preferred.

5. Security Officer - Asset Protection

Key Responsibilities - Security Officer (Asset Protection):

Provide comprehensive security services and asset protection throughout the shopping center and parking areas
Monitor security systems, conduct regular patrols, and respond to security incidents and emergency situations
Assist customers with safety concerns, provide directions, and maintain a visible security presence throughout the facility
Coordinate with Victoria Police, emergency services, and mall management on security matters and incident response
Prepare incident reports, maintain security logs, and contribute to continuous improvement in security procedures
Support customer service initiatives, special events, and emergency response procedures as required

Qualifications: Security license and training required; experience in retail or commercial security preferred; excellent communication and interpersonal skills; physical fitness for patrol duties; conflict resolution abilities; professional appearance; emergency response training valued.

6. Maintenance Technician - Facilities Operations

Key Responsibilities - Maintenance Technician (Facilities Operations):

Perform preventive and corrective maintenance on shopping center facilities, equipment, and building systems
Troubleshoot HVAC systems, electrical components, plumbing, and other building infrastructure according to safety standards
Conduct routine inspections, equipment servicing, and facility repairs while minimizing disruption to retail operations
Support major maintenance projects, equipment installations, and facility upgrades while maintaining safety protocols
Maintain maintenance records, coordinate with contractors, and ensure compliance with building codes and regulations
Respond to emergency maintenance requests and contribute to facility optimization and energy efficiency initiatives

Qualifications: Technical certification in building maintenance or related trades; commercial maintenance experience; knowledge of HVAC, electrical, and plumbing systems; safety training and certifications; problem-solving abilities; communication skills; flexibility for emergency response.

7. Marketing Coordinator - Events and Promotions

Key Responsibilities - Marketing Coordinator (Events and Promotions):

Plan and coordinate marketing events, promotional activities, and customer engagement initiatives throughout the shopping center
Develop marketing materials, social media content, and promotional campaigns for seasonal events and special occasions
Coordinate with retail partners on joint promotions, fashion shows, and collaborative marketing activities
Manage event logistics, vendor coordination, and customer communication for marketing initiatives
Monitor marketing performance, analyze customer engagement, and prepare reports on promotional effectiveness
Support digital marketing initiatives, website content, and social media management for customer engagement

Qualifications: Marketing or communications education; event planning experience preferred; creative abilities and design skills; knowledge of digital marketing and social media; project management skills; communication abilities; retail or hospitality marketing experience valued.

8. Housekeeping Supervisor - Facility Cleanliness

Key Responsibilities - Housekeeping Supervisor (Facility Cleanliness):

Supervise housekeeping operations and maintain exceptional cleanliness standards throughout the shopping center
Manage housekeeping staff, coordinate cleaning schedules, and ensure compliance with health and safety regulations
Monitor cleaning quality, conduct inspections, and implement continuous improvement in housekeeping procedures
Coordinate with retail partners on store cleaning requirements and special cleaning projects
Manage cleaning supplies inventory, equipment maintenance, and cost control for housekeeping operations
Support special events, emergency cleaning, and customer service initiatives requiring housekeeping coordination

Qualifications: Housekeeping or facilities management experience; supervisory and leadership skills; knowledge of cleaning procedures and safety regulations; attention to detail; organizational abilities; communication skills; commercial cleaning experience preferred.

9. Sales Associate - Luxury Retail

Key Responsibilities - Sales Associate (Luxury Retail):

Provide exceptional customer service and sales support in luxury retail environment with focus on customer satisfaction
Develop product knowledge, assist customers with purchases, and provide personalized shopping recommendations
Process sales transactions, handle returns and exchanges, and maintain accurate inventory records
Build customer relationships, follow up on sales, and contribute to customer loyalty and repeat business
Maintain store presentation, assist with visual merchandising, and support promotional activities
Participate in training programs, product education, and continuous improvement in sales and customer service

Qualifications: Retail sales experience preferred; excellent customer service and communication skills; professional appearance and demeanor; sales abilities and customer focus; product knowledge development; multilingual skills valued; luxury retail experience advantageous.

10. Restaurant Manager - Fine Dining

Key Responsibilities - Restaurant Manager (Fine Dining):

Manage daily operations of fine dining restaurant and ensure exceptional food service and customer experience
Supervise restaurant staff, coordinate service delivery, and maintain high standards of food quality and presentation
Handle customer reservations, special requests, and resolve service issues with professionalism and efficiency
Monitor financial performance, control costs, and optimize restaurant operations for profitability and customer satisfaction
Ensure compliance with food safety regulations, liquor licensing, and health department requirements
Coordinate with mall management on restaurant operations, events, and promotional activities

Qualifications: Restaurant management experience in fine dining; hospitality education preferred; leadership and supervisory skills; knowledge of food service operations and regulations; customer service excellence; financial management abilities; wine knowledge valued.

11. Personal Shopper - Luxury Services

Key Responsibilities - Personal Shopper (Luxury Services):

Provide personalized shopping services and style consultation for VIP customers and luxury shopping experiences
Develop understanding of customer preferences, style requirements, and shopping objectives for personalized service
Coordinate with luxury retailers, arrange private shopping appointments, and facilitate exclusive shopping experiences
Maintain customer profiles, follow up on purchases, and build long-term relationships with high-value customers
Support Hands Free Shopping service, gift selection, and special occasion shopping requirements
Participate in fashion events, trunk shows, and exclusive customer experiences throughout the shopping center

Qualifications: Fashion or retail background; personal shopping or styling experience preferred; excellent interpersonal and communication skills; fashion knowledge and style sense; customer service excellence; discretion and professionalism; multilingual abilities valued.

12. IT Support Specialist - Digital Systems

Key Responsibilities - IT Support Specialist (Digital Systems):

Provide technical support for shopping center digital systems, retail technology, and customer-facing technology platforms
Maintain computer networks, point-of-sale systems, and digital infrastructure supporting retail and hospitality operations
Troubleshoot hardware and software issues, implement system upgrades, and ensure data security and backup procedures
Support retailers and restaurants with technical assistance, system training, and technology optimization
Monitor digital signage, customer WiFi, and mobile applications for optimal performance and customer experience
Coordinate with vendors on system maintenance, software updates, and technology improvements throughout the facility

Qualifications: IT education or certification; technical support experience; knowledge of retail systems and networks; troubleshooting abilities; customer service skills; communication abilities; retail or hospitality IT experience preferred.

13. Entertainment Coordinator - Social Quarter

Key Responsibilities - Entertainment Coordinator (Social Quarter):

Coordinate entertainment activities and recreational programs in The Social Quarter including bowling, mini golf, and events
Manage entertainment facility operations, equipment maintenance, and customer service for recreational activities
Plan and execute entertainment events, tournaments, and special programs for customers of all ages
Coordinate with food and beverage operations to provide comprehensive entertainment and dining experiences
Monitor customer satisfaction, handle bookings and reservations, and optimize entertainment facility utilization
Support marketing initiatives, promotional events, and customer engagement activities in the entertainment areas

Qualifications: Entertainment or recreation management experience; event planning abilities; customer service excellence; organizational and coordination skills; communication abilities; experience with recreational facilities preferred; flexibility for entertainment hours.

14. Parking Attendant - Customer Services

Key Responsibilities - Parking Attendant (Customer Services):

Assist customers with parking services and provide information about parking options and Live Time to Park system
Monitor parking areas, direct traffic flow, and ensure optimal utilization of parking spaces throughout the facility
Provide customer assistance with parking validation, directions, and general shopping center information
Report maintenance issues, security concerns, and coordinate with appropriate teams for resolution
Support special events, peak shopping periods, and customer service initiatives requiring parking coordination
Maintain parking area cleanliness, safety standards, and contribute to positive customer experience from arrival

Qualifications: Customer service experience preferred; excellent communication and interpersonal skills; physical ability for outdoor work; professional appearance and demeanor; problem-solving abilities; flexibility for retail hours; traffic management experience valued.

15. Hotel Front Desk Agent - Hotel Chadstone

Key Responsibilities - Hotel Front Desk Agent (Hotel Chadstone):

Provide exceptional guest services and manage front desk operations for Hotel Chadstone's luxury accommodation
Handle guest check-in and check-out procedures, reservations, and guest inquiries with five-star service standards
Coordinate with housekeeping, concierge, and other hotel departments to ensure optimal guest experience
Process payments, manage guest accounts, and resolve guest concerns with professionalism and efficiency
Provide information about shopping center amenities, local attractions, and coordinate guest services
Maintain hotel standards, support guest satisfaction initiatives, and contribute to luxury hospitality excellence

Qualifications: Hotel or hospitality experience preferred; excellent customer service and communication skills; professional appearance and demeanor; computer skills for hotel systems; multilingual abilities highly valued; luxury hospitality experience advantageous.

16. Concierge - Guest Services

Key Responsibilities - Concierge (Guest Services):

Provide comprehensive concierge services and personalized assistance to shopping center guests and hotel visitors
Arrange transportation, restaurant reservations, entertainment bookings, and local attraction recommendations
Coordinate special services including gift wrapping, personal shopping assistance, and VIP customer support
Maintain extensive knowledge of shopping center retailers, restaurants, services, and Melbourne attractions
Handle special requests, resolve guest concerns, and ensure exceptional customer service throughout the facility
Support luxury hospitality standards, guest satisfaction initiatives, and contribute to world-class customer experience

Qualifications: Concierge or luxury hospitality experience preferred; excellent communication and interpersonal skills; extensive knowledge of Melbourne and local attractions; problem-solving abilities; professional appearance; multilingual skills highly valued; hospitality education advantageous.

17. Retail Operations Coordinator - Center Management

Key Responsibilities - Retail Operations Coordinator (Center Management):

Coordinate retail operations and support shopping center management with tenant relations and operational efficiency
Assist with lease administration, tenant communications, and retail partner support for optimal center operations
Monitor retail performance, coordinate with retailers on operational issues, and support business development initiatives
Prepare operational reports, maintain tenant databases, and coordinate with various departments on retail matters
Support marketing initiatives, promotional activities, and tenant participation in shopping center events
Assist with new retailer onboarding, store openings, and operational optimization throughout the shopping center

Qualifications: Business administration or retail management education; shopping center or retail operations experience preferred; organizational and coordination abilities; communication skills; computer proficiency; analytical abilities; retail industry knowledge valued.

18. Food Court Supervisor - Dining Operations

Key Responsibilities - Food Court Supervisor (Dining Operations):

Supervise food court operations and coordinate activities across multiple food vendors and dining establishments
Ensure food safety compliance, quality standards, and customer service excellence throughout the dining areas
Manage seating areas, cleanliness standards, and customer flow during peak dining periods
Coordinate with food vendors on operational issues, promotional activities, and customer service initiatives
Handle customer complaints, resolve service issues, and maintain high standards of food service and dining experience
Support special dining events, promotional activities, and customer engagement initiatives in food service areas

Qualifications: Food service or hospitality management experience; knowledge of food safety regulations; supervisory and leadership skills; customer service excellence; problem-solving abilities; communication skills; food court or multi-vendor experience preferred.

19. Loss Prevention Officer - Retail Security

Key Responsibilities - Loss Prevention Officer (Retail Security):

Prevent theft and loss through surveillance, investigation, and coordination with retail partners on security matters
Monitor security systems, conduct covert surveillance, and investigate suspected theft or fraudulent activities
Coordinate with retail security teams, Victoria Police, and legal authorities on loss prevention matters
Prepare detailed reports, maintain evidence, and support legal proceedings related to theft and security incidents
Provide training and support to retail partners on loss prevention techniques and security procedures
Analyze loss prevention data, identify trends, and recommend improvements to security and loss prevention programs

Qualifications: Loss prevention or security experience in retail environment; investigation and surveillance skills; knowledge of legal procedures and evidence handling; communication abilities; discretion and professionalism; security certification preferred; retail industry experience valued.

20. Social Media Specialist - Digital Marketing

Key Responsibilities - Social Media Specialist (Digital Marketing):

Manage social media platforms and create engaging digital content for shopping center marketing and customer engagement
Develop social media strategies, content calendars, and promotional campaigns for various platforms and audiences
Monitor social media performance, analyze engagement metrics, and optimize content for maximum customer reach
Coordinate with retailers, restaurants, and entertainment venues on collaborative social media initiatives
Respond to customer inquiries and comments on social media platforms with professionalism and brand consistency
Support digital marketing initiatives, influencer partnerships, and online customer engagement programs

Qualifications: Marketing or communications education; social media management experience; creative content creation abilities; knowledge of social media platforms and analytics; communication skills; retail or hospitality marketing experience preferred; photography and video skills valued.

21. Facilities Coordinator - Building Operations

Key Responsibilities - Facilities Coordinator (Building Operations):

Coordinate facilities management activities and support building operations for optimal shopping center functionality
Manage work orders, coordinate with contractors, and oversee maintenance projects throughout the facility
Monitor building systems, energy management, and environmental controls for optimal performance and efficiency
Coordinate with retailers on facilities requirements, store modifications, and infrastructure support
Support emergency response procedures, safety initiatives, and compliance with building codes and regulations
Maintain facilities documentation, prepare reports, and contribute to continuous improvement in building operations

Qualifications: Facilities management or building operations experience; knowledge of building systems and maintenance; organizational and coordination abilities; communication skills; computer proficiency; commercial facilities experience preferred; safety training valued.

22. Customer Experience Manager - Service Excellence

Key Responsibilities - Customer Experience Manager (Service Excellence):

Develop and implement customer experience strategies and service excellence initiatives throughout the shopping center
Monitor customer satisfaction, analyze feedback, and coordinate improvement initiatives across all service areas
Train staff on customer service standards, coordinate service excellence programs, and ensure consistent service delivery
Coordinate with retail partners, restaurants, and service providers on customer experience optimization
Handle escalated customer concerns, resolve complex service issues, and ensure exceptional customer satisfaction
Develop customer service metrics, prepare performance reports, and lead continuous improvement in customer experience

Qualifications: Customer experience or service management background; retail or hospitality management experience; leadership and analytical abilities; excellent communication and interpersonal skills; project management skills; customer service excellence focus; retail industry experience preferred.

23. Event Manager - Special Events

Key Responsibilities - Event Manager (Special Events):

Plan and execute special events, fashion shows, and promotional activities throughout the shopping center
Coordinate with retailers, brands, and external partners on event planning, logistics, and execution
Manage event budgets, vendor relationships, and resource allocation for successful event delivery
Develop event marketing strategies, coordinate with media, and ensure optimal customer engagement and attendance
Handle event logistics including setup, coordination, and breakdown while minimizing disruption to retail operations
Evaluate event success, prepare post-event reports, and contribute to continuous improvement in event management

Qualifications: Event management experience in retail or hospitality environment; project management abilities; creative planning and organizational skills; vendor management experience; communication and negotiation abilities; marketing knowledge; fashion or luxury retail event experience preferred.

24. Human Resources Coordinator - Staff Development

Key Responsibilities - Human Resources Coordinator (Staff Development):

Support human resources operations including recruitment, employee onboarding, and performance management activities
Coordinate training programs, professional development initiatives, and employee engagement activities
Assist with payroll processing, benefits administration, and employee relations for shopping center staff
Support workplace health and safety programs, employee communications, and workplace wellness initiatives
Maintain HR documentation, prepare reports, and coordinate with management on staffing and development matters
Support diversity and inclusion initiatives, employee recognition programs, and continuous improvement in HR practices

Qualifications: Human resources education or certification; HR experience in retail or hospitality preferred; knowledge of employment law and HR practices; communication and interpersonal skills; confidentiality and discretion; computer proficiency; retail industry HR experience valued.

25. Financial Analyst - Operations Management

Key Responsibilities - Financial Analyst (Operations Management):

Analyze financial performance, operational costs, and revenue optimization for shopping center operations
Prepare financial reports, budget forecasts, and performance analysis for management decision-making
Monitor tenant performance, rental income, and operational expenses for financial optimization
Support business development initiatives, lease negotiations, and financial planning for center expansion
Coordinate with accounting teams, auditors, and financial institutions on financial management and reporting
Analyze market trends, competitive performance, and contribute to strategic financial planning and optimization

Qualifications: Finance, accounting, or business administration degree; financial analysis experience in retail or commercial real estate; analytical abilities and attention to detail; computer skills including Excel and financial software; communication skills; commercial real estate or retail industry experience preferred.

Why Choose a Career with Chadstone Shopping Centre

Joining Chadstone Shopping Centre means becoming part of Australia's most comprehensive and internationally recognized retail destination that shapes the future of customer service, retail excellence, and lifestyle innovation while making a positive impact on customer satisfaction and retail applications through Australian excellence and world-class retail practices. Our employees enjoy competitive compensation packages, comprehensive benefits, flexible work arrangements, and exceptional opportunities for professional development and career advancement within Australia's dynamic retail management, customer service, and hospitality sectors while celebrating the innovative spirit and service responsibility that defines Australia and the global retail community. We provide continuous training programs, mentoring opportunities, and clear pathways for career progression within our organization and extensive network of retail industry, hospitality management, and customer service partnerships throughout Australia, Asia-Pacific, and internationally.

As Australia's Fashion Capital with operations representing one of the most advanced and internationally significant retail complexes in the world, Chadstone Shopping Centre offers unparalleled opportunities to work in a multicultural environment, collaborate with international retail leaders and world-class hospitality organizations, and develop expertise in retail excellence, customer service leadership, and Australian hospitality traditions that are highly valued throughout the industry while celebrating the diversity and innovation that makes Australia and the global retail community unique. Our commitment to retail excellence, service leadership, customer service innovation, and employee development creates a workplace culture that values both individual achievement and collective contribution to creating exceptional customer experiences and service performance while supporting Australia's reputation as a world-class destination that serves customers from across the global retail industry with Australian retail excellence and international service responsibility.

How to Apply

To apply for these exceptional career opportunities at Chadstone Shopping Centre, please submit your comprehensive application including resume, cover letter, and relevant qualifications to: chadstone.reception@vicinity.com.au

Please specify the position you are applying for in the subject line and include information about your background, relevant experience, and interest in contributing to Chadstone Shopping Centre's mission of creating exceptional customer experiences and retail excellence. We welcome applications from candidates at all experience levels who are passionate about customer service, retail innovation, and contributing to Australia's reputation as a global leader in retail management and lifestyle destinations.

Join our team of dedicated professionals who are defining the future of retail excellence while building rewarding careers at Australia's Fashion Capital and premier lifestyle destination.