Join the Heart of Helsinki: Shape Your Future at Mall of Tripla, the Largest Shopping Center in the Nordics

Essential Position Information

Positions Available:	15+ Diverse Roles in Retail, Hospitality, Entertainment, and Mall Management
Company:	Mall of Tripla - The New Heart of Helsinki
Working Schedule:	Full-time, part-time, and flexible shift patterns available
Location:	Fredikanterassi 1, 00520 Helsinki, Finland (Pasila District)
Contract Type:	A mix of permanent and temporary contracts with competitive Nordic salaries and benefits
Educational Requirements:	Varies by position, from vocational qualifications to university degrees in relevant fields
Experience Level:	Opportunities for students, recent graduates, seasoned professionals, and executive leaders
Language Requirements:	Finnish and English are highly valued; other languages are a significant asset in our international environment
Target Candidates:	Customer-centric, innovative, and collaborative individuals legally authorized to work in Finland
Application Email:	asiakaspalvelu@malloftripla.fi

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Mall of Tripla: More Than a Mall, It’s a City Within a City

Welcome to Mall of Tripla, the vibrant, beating heart of Helsinki and the largest shopping and lifestyle destination in the Nordic countries. Opened in October 2019, Tripla is an ambitious, 1.1-billion-euro urban development project that has redefined the Pasila district, transforming it into a bustling hub for living, working, and entertainment. With 250 shops and over 70 restaurants, cafes, and bars spread across five expansive floors, Mall of Tripla offers an unparalleled variety of experiences, from high fashion and daily groceries to world-class dining and immersive entertainment. Our mission is to be a place of constant renewal, a central meeting point that brings together the diverse communities of the Helsinki metropolitan area and welcomes visitors from across the globe.

Tripla is a masterpiece of modern, sustainable architecture, seamlessly integrated with Finland's busiest transportation hub, the new Pasila railway station. This integration makes us the most accessible shopping center in the country, with trains, trams, and buses connecting us to downtown Helsinki, the airport, and the entire nation. But Tripla is more than just a transit point; it is a complete urban ecosystem. The complex includes the 430-room Original Sokos Hotel Tripla, state-of-the-art office spaces that are home to major companies like Telia, and modern residential apartments for a thousand residents. This unique combination of functions creates a lively, dynamic atmosphere 24 hours a day, making Tripla a true city within a city.

A World of Experiences Under One Roof

At Mall of Tripla, we believe in the power of experience. Each of our five floors has a unique identity, designed to guide visitors on a journey of discovery. From the bustling **Food Market** on the 1st floor, anchored by 24/7 grocery giants like Prisma, to the chic **Nordic Avenue** on the 2nd floor showcasing the best of Scandinavian design and fashion, there is always something new to explore. The 3rd floor, **Downtown**, offers a vibrant, urban feel with international high-street brands, while the 4th floor, **Little Manhattan**, connects directly to the railway station and features a mix of global brands and travel services. Finally, the 5th floor, **Soul Streets**, is our dedicated entertainment and dining hub, home to the BioRex cinema, a plethora of restaurants, and exciting leisure activities.

Our commitment to providing the widest range of services in Finland is unwavering. We host everything from the Finnish Music Hall of Fame and the Down Under indoor surfing and beach volleyball center to a modern 24/7 gym and comprehensive health and wellness services. Our dining scene is the most diverse in the country, offering a culinary world tour that ranges from authentic Thai street food at Bangkok 9 and German beer hall classics at Bierhaus Berlin to gourmet burgers and artisanal pizzas. With 2,300 parking spaces, including 300 charging points for electric cars, and a host of digital services, we ensure that every visit to Tripla is smooth, convenient, and enjoyable.

Build the Future of Urban Lifestyle: 15+ Career Opportunities Await

We are looking for over 15 ambitious, creative, and service-minded professionals to join our expansive team. This is your chance to become part of a landmark project and contribute to the success of the Nordic region's leading urban center. We offer a fast-paced, international, and rewarding work environment with unparalleled opportunities for professional growth. Explore the roles below and find your place in the heart of Helsinki.

1. Shopping Center Director

Key Responsibilities - Shopping Center Director:

Lead the overall strategic and operational management of Mall of Tripla.
Drive financial performance, profitability, and asset value growth.
Foster strong relationships with tenants, partners, and the local community.
Oversee all mall departments, including marketing, leasing, operations, and finance.

Qualifications: Extensive senior-level experience in shopping center or large-scale property management. Proven leadership skills and strong business acumen. Master’s degree in Business, Real Estate, or a related field.

2. Marketing Manager

Key Responsibilities - Marketing Manager:

Develop and execute the annual marketing strategy to drive footfall and sales.
Manage a significant marketing budget across digital, traditional, and event channels.
Lead the marketing team and external agencies to create innovative campaigns.
Analyze market trends and campaign performance to ensure a strong ROI.

Qualifications: Significant experience in a senior marketing role, preferably in the retail, real estate, or consumer goods sector. Strong strategic, creative, and analytical skills.

3. Leasing Manager

Key Responsibilities - Leasing Manager:

Manage the mall's tenant mix to ensure a vibrant and commercially successful offering.
Negotiate new leases and renewals with national and international brands.
Identify and prospect potential new tenants that align with Tripla’s strategy.
Maintain strong relationships with existing tenants and act as their primary point of contact.

Qualifications: Proven experience in retail leasing or real estate. Strong negotiation, networking, and financial analysis skills. Deep understanding of the retail market.

4. Technical Manager (Facilities)

Key Responsibilities - Technical Manager (Facilities):

Lead the technical and maintenance department, ensuring the entire complex operates flawlessly.
Manage the building's technical systems, including HVAC, electrical, and automation.
Oversee preventative maintenance programs and manage service contracts.
nEnsure compliance with all safety, environmental, and building regulations.

Qualifications: Engineering degree or equivalent technical qualification. Extensive experience in technical management of large, complex properties. Strong leadership and problem-solving skills.

5. Customer Service Manager

Key Responsibilities - Customer Service Manager:

Lead the customer service team at the central information point and throughout the mall.
Develop and implement strategies to continuously improve the visitor experience.
Handle customer feedback and resolve issues to the highest standard.
nTrain and motivate the team to be proactive brand ambassadors for Tripla.

Qualifications: Experience in managing customer service in a high-volume, public-facing environment. Excellent communication and interpersonal skills. Passion for service excellence.

6. Retail Store Manager (for a Tenant)

Key Responsibilities - Retail Store Manager:

Manage all aspects of a fashion or lifestyle store within the mall.
Drive sales, achieve KPIs, and manage the store’s P&L.
Recruit, train, and lead a team of sales associates to deliver exceptional service.
nManage inventory, visual merchandising, and daily operations.

Qualifications: Previous experience as a store manager. Strong commercial acumen and leadership skills. Passion for the specific retail brand and its products.

7. Restaurant General Manager (for a Tenant)

Key Responsibilities - Restaurant General Manager:

Oversee the entire operation of a restaurant, from the kitchen to the front of house.
nEnsure outstanding food quality, service, and ambiance.
nManage staff, budgets, inventory, and health and safety compliance.
Develop marketing initiatives to drive business and customer loyalty.

Qualifications: Proven experience in restaurant management. Strong financial and leadership skills. A deep passion for food and hospitality.

8. Digital Marketing Specialist

Key Responsibilities - Digital Marketing Specialist:

Manage and grow Mall of Tripla’s social media channels (Instagram, Facebook, TikTok).
Create engaging digital content, including photos, videos, and articles.
Execute digital advertising campaigns (SEM, social ads) and email marketing.
nAnalyze digital performance and report on key metrics.

Qualifications: Experience in digital marketing and content creation. Expertise in social media platforms and analytics tools. Creative mindset and excellent writing skills.

9. Event Coordinator

Key Responsibilities - Event Coordinator:

Plan and execute a diverse calendar of events, from large-scale concerts to community workshops.
Coordinate with artists, vendors, tenants, and internal teams.
Manage event logistics, budgets, and marketing.
nEnsure a seamless and memorable experience for all event attendees.

Qualifications: Experience in event management. Strong organizational, project management, and communication skills. Ability to work creatively and under pressure.

10. Security Manager

Key Responsibilities - Security Manager:

Lead the mall’s security department and manage a large team of security officers.
Develop and implement comprehensive security strategies, policies, and emergency procedures.
Oversee the 24/7 control room and advanced surveillance systems.
Liaise with police, emergency services, and tenant security teams.

Qualifications: Extensive experience in security management, preferably in a large public complex. Relevant security qualifications and a strong understanding of risk management.

11. Visual Merchandising Coordinator (Mall)

Key Responsibilities - Visual Merchandising Coordinator (Mall):

Ensure a cohesive and high-quality visual appearance across the mall’s common areas.
nCreate and install seasonal decorations and promotional displays.
nAdvise and support tenants in optimizing their window and in-store displays.
nStay ahead of visual merchandising trends to keep the mall looking fresh and modern.

Qualifications: Experience in visual merchandising, ideally in a multi-brand or shopping center environment. Strong creative vision and practical implementation skills.

12. Maintenance Technician

Key Responsibilities - Maintenance Technician:

Perform a wide range of maintenance tasks, including electrical, plumbing, and HVAC.
nConduct regular inspections and preventative maintenance on building systems.
nRespond quickly and effectively to maintenance requests.
nWork as part of a team to ensure the entire complex is in perfect condition.

Qualifications: Vocational qualification in a relevant technical trade. Hands-on maintenance experience. Good problem-solving skills and a proactive attitude.

13. Sales Associate (for a Tenant)

Key Responsibilities - Sales Associate:

Welcome customers and provide an engaging and helpful shopping experience.
nDevelop strong product knowledge to advise customers effectively.
nOperate the cash register and handle transactions accurately.
nAssist with stock management and maintaining the store’s appearance.

Qualifications: A passion for customer service and retail. Good communication skills in Finnish and/or English. A positive and team-oriented attitude.

14. Chef/Cook (for a Tenant)

Key Responsibilities - Chef/Cook:

Prepare high-quality dishes according to the restaurant’s recipes and standards.
nMaintain a clean, organized, and efficient kitchen station.
nAssist with inventory control and ordering of supplies.
nAdhere to all food safety and sanitation regulations.

Qualifications: Professional cooking experience or culinary training. Ability to work well in a fast-paced team environment. Passion for creating delicious food.

15. HR Business Partner (Mall Management)

Key Responsibilities - HR Business Partner (Mall Management):

Support the management team with all HR-related matters, including recruitment, employee relations, and performance management.
nDevelop and implement HR policies and initiatives.
nManage the employee lifecycle from onboarding to offboarding.
nPromote a positive and productive workplace culture.

Qualifications: Degree in Human Resources or a related field. Proven experience as an HR generalist or business partner. Strong knowledge of Finnish labor law.