Customer Success Manager Job at Wolt in Helsinki

Wolt is recruiting a Customer Success Manager to join its operations in Helsinki, Finland. The role is positioned within the technology-enabled commerce sector, where Wolt operates a platform connecting merchants, couriers, and customers. The official title for this vacancy is Customer Success Manager, and the position is confirmed to be full-time. The role focuses on managing a portfolio of strategic merchant accounts, driving measurable revenue growth, and ensuring the long-term success of these partnerships. The vacancy highlights the importance of proactive account health monitoring, data-driven decision-making, and cross-functional collaboration. The role also emphasizes the use of an AI-augmented operational toolkit to automate aggressively and move quickly. The position is designed for an experienced professional with a strong background in customer success or strategic account management within a B2B environment.

The Customer Success Manager will play a critical role in shaping the function, as the team is still taking form. This provides early hires with real influence over how the merchant operations are built and executed. The role demands a combination of strategic thinking, analytical skills, and the ability to operate comfortably with ambiguity. The successful candidate will be expected to turn merchant feedback into actionable product changes by identifying patterns and collaborating with teams across Sales, Support, Engineering, and Product. The position requires fluency with AI tools and a strong instinct for spotting when data does not make sense. The vacancy also notes that the working environment is fast-paced and heavily reliant on automation, requiring candidates to be adaptable and proactive in their approach to account management.

Opportunity Details

Overview of the Vacancy

Location, Sector, and Role Context

This is a Helsinki-based vacancy within the technology-enabled commerce sector. The role of Customer Success Manager is central to Wolt's strategy of empowering local businesses and driving mutual growth. The position involves managing a portfolio of strategic merchant accounts, building trust, and becoming the primary point of contact for these partners. The vacancy emphasizes the need for sharp, contextualized recommendations regarding promotions, marketing campaigns, channel optimization, and expansion strategy to drive real, measurable revenue growth. The role requires proactive, data-driven monitoring to protect account health and spot risks early, allowing for fast and effective action. The position is described as requiring ownership of outcomes rather than activities, meaning the successful candidate will need to operate without a playbook when necessary, make independent decisions, and recover quickly from mistakes.

About the Employer: Wolt

Organization and Relevant Services

Verified Employer Overview

Wolt is a Helsinki-based technology company that focuses on bringing joy, simplicity, and earnings to neighborhoods around the world. Founded in 2014, the company initially started with restaurant food delivery but has since expanded to build the delivery of almost everything. Wolt currently operates in over 1,000 cities across more than 30 countries, demonstrating significant global reach and operational scale. In 2022, Wolt joined forces with DoorDash, further strengthening its position in the technology-enabled commerce market. The company is committed to creating a platform that serves the needs of merchants, couriers, and customers, facilitating efficient and reliable delivery services. The organization's growth trajectory highlights its dynamic and rapidly evolving nature, making it a prominent player in the global technology sector.

The company employs over 15,000 individuals, reflecting its substantial size and the breadth of its operations. Wolt's workforce is distributed across its numerous operational markets, contributing to a diverse and international working environment. The organization places a strong emphasis on technology and innovation, utilizing advanced tools and data-driven strategies to optimize its services. The company's approach to merchant operations involves a heavily AI-augmented toolkit, allowing for aggressive automation and fast-paced execution. This focus on technology is central to Wolt's ability to scale its operations and maintain high levels of service quality across its extensive network of cities and countries. The company's culture is described as one that values smart, friendly people with big hearts and small egos, fostering a collaborative and supportive workplace.

Professional Setting and Role Context

Work Environment, Operations, and Facilities

The working environment at Wolt is described as fast-paced and characteristic of a scaleup. The company emphasizes the importance of taking ownership and making a direct impact, offering employees the opportunity to accelerate their careers and build their skills. The culture is built around a combination of ambition and collaboration, with a focus on surrounding oneself with smart, friendly colleagues. The vacancy highlights the dynamic nature of the work, where the team is still taking form, and early hires have real influence over how the function is built. This suggests an environment that values initiative, adaptability, and a willingness to contribute to the strategic direction of the team. The company's operations are highly reliant on data and automation, requiring employees to be comfortable with ambiguity and proficient in using advanced technological tools.

Open Positions

Application Guidance

Prepare a Focused Application

CV, Evidence, Documents, and Interview Preparation

Candidates applying for the Customer Success Manager position at Wolt should prepare a concise and professional application in English, as it is the primary working language implied by the job posting. The application should clearly demonstrate the required 3-5+ years of experience in customer success, strategic account management, or a similar customer-facing role within a B2B environment. It is crucial to highlight specific examples of driving measurable revenue growth, managing strategic accounts, and utilizing data to inform decision-making. Candidates should also provide evidence of their comfort with ambiguity and their ability to take ownership of outcomes, emphasizing instances where they have successfully operated without a playbook and recovered from mistakes. The CV should be structured chronologically, making it easy for the recruitment team to identify relevant experience and achievements.

In addition to the CV, a strong motivation letter can help contextualize the candidate's experience and align it with Wolt's specific requirements. The letter should address the candidate's curiosity and fluency with AI tools, providing concrete examples of how they have used modern AI assistants at a working level and their desire to operate in an AI-augmented environment. Candidates should also emphasize their ability to partner cross-functionally and turn merchant feedback into actionable product changes. If applicable, candidates should mention any knowledge of digital marketing or experience in the start-up/scale-up scene, as these are considered preferred qualifications. It is important to review the official vacancy details carefully and ensure that all requested documents are prepared accurately before submitting the application through the verified route.

• Use a chronological CV that clearly highlights 3-5+ years of experience in B2B customer success or strategic account management.
• Provide specific examples of driving revenue growth, utilizing data for decision-making, and operating comfortably with ambiguity.
• Address your fluency with AI tools and provide concrete examples of using modern AI assistants in a professional setting.
• Emphasize your ability to collaborate cross-functionally and translate customer feedback into actionable product improvements.
• Mention any relevant experience in digital marketing or the start-up/scale-up environment, as these are preferred qualifications.
• Ensure that all application documents are prepared in English and submitted exclusively through the official Wolt application portal.

How to Apply

Submit Your Application Through the Verified Route

Official Wolt Digital Application Form

The official application route for the Customer Success Manager position is hosted on the Wolt careers portal. The application form requires candidates to provide personal information, contact details, and relevant professional experience. Candidates are expected to upload their CV and any other requested documents, such as a motivation letter. The form also includes sections for recruitment-privacy acknowledgements and a submit control. It is essential to use this verified route to ensure that your application is received directly by the Wolt recruitment team. Do not submit sensitive personal information or application documents through unofficial channels or third-party websites.