Exam Services Specialist at Tampere University | Finland

Tampere University is recruiting an Examination Services Specialist (Tenttipalveluiden asiantuntija) for its Education and Learning Services Unit in Tampere, Pirkanmaa, Finland. The position suits a professional with a relevant higher-education degree and experience in higher-education administration or digital services. Fluent Finnish and English, a careful and systematic approach, and sound information-technology skills are central to work that connects examination services with the needs of teachers, students and other users.

Based in the Education Management Support Team, the Examination Services Specialist contributes to services that underpin the university's education sector. The role calls for someone who can organise broad areas of work while communicating clearly with varied participants. It is particularly relevant to applicants who can pair an understanding of digital services with a development-oriented approach to examination processes, electronic examination practice, user support and the preparation of practical guidance.

Opportunity Details

Overview of the Vacancy

Location, Sector, and Role Context

The Education and Learning Services Unit provides services needed by Tampere University's education sector and supports strategic and operational education management in cooperation with faculties, service units, TAMK and other participants. Within that setting, the Education Management Support Team supports education governance, decision preparation and operational development through information production, process coordination and education-service development. The Examination Services Specialist will work on examination-related services and processes across their planning, maintenance, evaluation and further development. A principal area is specialist support for the electronic examination service and TUNI EXAM, encompassing operations, working practices, instructions and identified development needs.

Day-to-day work combines coordination with practical service support. The specialist will follow how examination services function, help shape examination operating models and prepare improvements with teachers, information-system specialists, faculties and other stakeholders. Reporting, documentation, communications, induction activity, change-related preparation and the handling of service disruptions form part of the remit. The post also involves responding to examination questions from teachers, students and other users, then translating relevant information into training sessions, briefings and support material. A background in higher-education administration or digital services, supported by good IT skills, aligns with this mix of process, system and communication responsibilities.

About the Employer: Tampere University (Tampereen yliopisto)

Organization and Relevant Services

Verified Employer Overview

Tampere University is a Finnish higher-education institution described as one of the country's most multidisciplinary universities. Its research and education bring together technology, health and society. The university's stated mission is to use high-quality international research and teaching for the long-term benefit of Finnish society, humanity and the environment. For an Examination Services Specialist, this institutional setting provides the context for work on education services, examination processes and support for the people using them. The vacancy is situated in the Education and Learning Services Unit, whose work is connected to services required by the university's education sector.

The university's history extends for more than a century to the Civic College, founded in Helsinki in 1925. The current multidisciplinary Tampere University was created in 2019 when Tampere University and Tampere University of Technology merged. It is legally a foundation university. Tampere University Foundation is also the principal owner of Tampere University of Applied Sciences, known as TAMK. Together, Tampere University and TAMK form the Tampere Higher Education Community; they operate independently while cooperating closely. This relationship is relevant to the Education and Learning Services Unit, which works with TAMK among the participants supporting education management.

Professional Setting and Role Context

Work Environment, Operations, and Facilities

Tampere University operates on three campuses in Tampere and also has university centres in Pori and Seinäjoki. The Examination Services Specialist vacancy is located in Tampere, in the Pirkanmaa region, rather than at either university centre. Its service context is defined by collaboration with faculties, service units, TAMK, teachers, students, information-system specialists and other stakeholders. The role may contribute to the development of examination rooms, supervision, software needs and other examination prerequisites. That scope places the post at an intersection of education-service processes, electronic examination support and the practical conditions needed for examinations.

The university reports approximately 4,400 employees, 23,200 students and 5,100 degrees awarded annually. Its international community includes members from more than 80 countries. Tampere University's stated values are openness, critical thinking, diversity, learner orientation, courage, learning and responsibility. In the Examination Services Specialist role, the most direct connection to this environment is work that assists teachers, students and other users with examination questions while supporting the development of education services. The position therefore combines detailed process work with communication, training and coordination across the university's education-related stakeholders.

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Open Positions

1. Examination Services Specialist

Official title: Tenttipalveluiden asiantuntija — Examination Services Specialist

Location: Tampere, Pirkanmaa, Finland | Employment information: Full-time, permanent

This Examination Services Specialist position centres on the operation and development of examination services rather than on a single isolated administrative task. The post supports the electronic examination service and TUNI EXAM, while also covering planning, maintenance, evaluation and development of examination-related processes. Work will move between monitoring service functioning, preparing improvements with relevant participants and giving users practical support. The specialist will also prepare reporting, documentation, communications and learning materials. Where needed, the role can extend to examination rooms, supervision, software needs and other prerequisites connected with examinations.

Responsibilities

• Carry out specialist work for examination services and processes, contributing to their planning, upkeep, assessment and development.
• Provide specialist support for the electronic examination service and TUNI EXAM, including operations, practices, guidance and development requirements.
• Coordinate the development of examination operating models and follow the functioning of the service.
• Work with teachers, information-system specialists, faculties and other stakeholders to prepare identified development needs.
• Produce examination-process reporting, documentation and communications, and support induction, change preparation, incident handling and development actions.
• Assist teachers, students and other users with questions concerning examinations.
• Prepare and deliver training, briefings and support materials connected with examination services.
• Contribute where required to development of examination rooms, supervision, software needs and other prerequisites for examinations.

Qualifications

• Hold a relevant higher-education degree.
• Bring experience from higher-education administration or digital services.
• Demonstrate good IT skills for work with examination-related services.
• Use Finnish and English fluently in both spoken and written communication.
• Work in a systematic and careful manner.
• Be able to manage broad entities and communicate and interact with others effectively.
• Preferred: Take a development-oriented, service-minded approach and collaborate constructively with varied stakeholders.
• Preferred: Be ready to resolve practical and technical service questions and have experience of higher-education examination processes, electronic examinations, the EXAM system, student-administration systems or digital-service development.
• Preferred: Have experience in process development, system testing, user support, training, or producing guidance and communications content; no professional licence requirement is stated.

Skills and Competencies

• Apply higher-education administration knowledge to examination-service processes and education-management support.
• Use digital-services experience to support the electronic examination service and TUNI EXAM.
• Apply IT capability when addressing electronic examination systems, service practices and development needs.
• Coordinate process development while following the functioning of examination operating models.
• Use reporting and documentation skills to record examination-process work and development actions.
• Provide user support that responds to examination questions from teachers, students and other users.
• Create and deliver clear training, briefings and support materials for examination services.
• Collaborate and communicate effectively with teachers, faculties, information-system specialists and other stakeholders.

Benefits and Employment Information

• Comprehensive occupational healthcare services are listed for the position.
• Affordable restaurant and café services are available across the university's campuses.
• The listed Epassi benefit covers sport, culture, wellbeing and commuting.
• One hour of working time each week is allocated for exercise.
• For the Examination Services Specialist position, employment is Full-time, permanent. The employer publishes preliminary job-demand level 9 under the university collective agreement's other-staff salary system, plus a personal performance-based pay component; no numeric salary published.

Application Guidance

Prepare a Focused Application

CV, Evidence, Documents, and Interview Preparation

As general preparation guidance, applicants for examination-services work can use a CV to show how their higher-education administration or digital-services experience relates to process coordination, user support and electronic systems. It can be useful to prepare concise examples of maintaining a service, identifying a process improvement, documenting a change or helping users understand a digital procedure. Candidates may also consider how they would describe work with teachers, students, information-system specialists and faculty representatives. These are general preparation suggestions, not additional requirements set by Tampere University.

For a role involving electronic examinations, general interview preparation may include reviewing examples of clear written guidance, training support, reporting or communications content previously produced. Applicants can be ready to explain how they organise broad work, respond carefully when a service issue arises and distinguish between user questions, system questions and process-development needs. It may also help to identify examples of collaboration across different stakeholder groups and of contributing to testing or digital-service development. This guidance is intended to help applicants present relevant experience; it does not add to the published selection criteria.

• Use the English CV to identify relevant higher-education administration or digital-services experience.
• Prepare an example of supporting users with an electronic examination process or another digital service.
• Select a concise example of coordinating a process improvement, service review or development need.
• Be ready to describe documentation, reporting, guidance, training or communications material that you have prepared.
• Consider how to explain collaboration with teachers, students, information-system specialists, faculties or comparable stakeholders.
• Review the official employer portal instructions before submitting the CV for the Examination Services Specialist post.

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How to Apply

Submit Your Application Through the Verified Route

Apply Through the Official Employer Portal

Prepare a CV in English and use the official employer application portal opened by the button below these instructions for the Examination Services Specialist position. The university's recruitment page opens from the button after ten seconds. The stated application materials mention a CV; the portal is the route for submitting it. These instructions describe the application route and do not replace the employer's portal process.