Join the Heart of Inflight Excellence: Career Opportunities at KLM Catering Services
Welcome to KLM Catering Services (KCS), where culinary passion meets logistical precision at 30,000 feet. We are the engine behind the inflight experience for millions of passengers, and we are looking for dedicated, ambitious, and talented individuals to join our world-class team.
| Company Name | KLM Catering Services (KCS) |
| Industry | Airline Catering & Logistics |
| Headquarters | Amsterdam Airport Schiphol, Netherlands |
| Parent Company | KLM Royal Dutch Airlines |
| Application Email | info@kcs.nl |
About KLM Catering Services: A Legacy of Culinary Excellence in the Skies
KLM Catering Services (KCS) is not just a catering company; we are an integral part of the passenger journey, a strategic asset to KLM Royal Dutch Airlines, and a powerhouse of innovation in the global inflight services industry. As a wholly-owned subsidiary of KLM, we have a rich heritage spanning over eighty years, dedicated to delivering high-quality, safe, and sustainable catering solutions. Our strategic location at the heart of Amsterdam Airport Schiphol, the only caterer with facilities directly on the airport ramp, gives us an unparalleled advantage in speed, flexibility, and operational excellence. Every day, our diverse team of over 1,300 professionals from more than 50 nationalities works around the clock to prepare and deliver over 55,000 meals to more than 350 intercontinental, European, and cargo flights. This is a monumental task that requires a symphony of culinary artistry, logistical mastery, and unwavering commitment to quality.
Our history is deeply intertwined with the history of aviation itself. We have evolved from a simple provider of meals to a sophisticated, technology-driven organization that manages the entire onboard product, from gourmet food and fine beverages to non-food items like blankets, headsets, and magazines. This integrated approach ensures a seamless and consistent brand experience for our airline partners. We understand that dining at altitude is a science. Our team of executive chefs and menu developers possesses specialized gastronomic knowledge, creating dishes that delight the palate even in the unique environment of an aircraft cabin. We are constantly innovating, balancing cost, quality, nutritional value, and cultural preferences to create menus that cater to a global audience.
Sustainability is not a buzzword at KCS; it is a core pillar of our strategy. We are pioneers in our industry, demonstrated by our recent introduction of the world's first 100% electric and refrigerated catering trucks. Our "From waste to value" program is a comprehensive initiative that touches every aspect of our operations, from responsible sourcing and menu design to waste reduction and advanced recycling programs. We are committed to minimizing our environmental footprint and building a more sustainable future for aviation. This commitment extends to our people. We foster a culture of inclusivity, teamwork, and continuous improvement. We invest heavily in the training and development of our employees through the KCS Academy, providing them with the skills and knowledge they need to excel in their roles and to grow with the company. We believe that our people are our greatest asset, and we are dedicated to creating a safe, supportive, and engaging work environment where everyone can thrive.
Our Landmark Innovations: Shaping the Future of Inflight Catering
Our portfolio of innovations is a testament to our commitment to excellence and our vision for the future. We are constantly pushing the boundaries of what is possible in inflight catering, and we are proud to have been the first to introduce a number of groundbreaking initiatives.
100% Electric Catering Trucks: In a world-first for the airline catering industry, we have introduced a fleet of 100% electric and refrigerated catering trucks. This is a major step forward in our journey to create a more sustainable future for aviation, and it is a clear demonstration of our commitment to innovation and environmental responsibility.
Advanced ERP and Logistics System: We have implemented a state-of-the-art ERP and logistics system (Microsoft Dynamics 365) that allows us to be more flexible and responsive to the needs of our customers. This system enables us to make changes to orders up to 23 minutes before departure, a critical capability in the fast-paced world of aviation.
“From Waste to Value” Program: Our comprehensive sustainability program is a holistic approach to minimizing our environmental impact. It encompasses everything from responsible sourcing and menu design to waste reduction and advanced recycling programs. We are committed to creating a circular economy and to making a positive contribution to the planet.
Ergonomic Workstations: We have invested in ergonomic workstations and conveyor systems to reduce the physical strain on our employees. This is part of our commitment to creating a safe and healthy work environment for all our people.
Data-Driven Personalization: We are leveraging the power of data to create more personalized and customized dining experiences for our passengers. By analyzing passenger data, we can better understand their preferences and needs, and we can create menus that are tailored to their individual tastes.
Why Build Your Career at KLM Catering Services?
Choosing a career at KCS means choosing to be part of something bigger. It's an opportunity to work in a dynamic, fast-paced, and truly international environment, where your work has a direct impact on the travel experience of millions of people. We offer more than just a job; we offer a career path with endless possibilities for growth and development. We provide competitive salaries, excellent benefits, and a supportive work environment where your contributions are valued and recognized. Whether you are a seasoned professional or just starting your career, KCS offers a wide range of opportunities to suit your skills and ambitions. Join us and become part of a team that is shaping the future of inflight services.
Job Vacancies: Find Your Place in Our Team
We are currently seeking talented and motivated individuals to fill a wide range of positions across our organization. We have opportunities for individuals with all levels of experience and education. Below you will find a comprehensive list of our current vacancies. We encourage you to review the positions and to apply for the role that best matches your skills and aspirations.
Culinary Production Team Member
Salary: €2,200 - €2,800 per month
No degree required. This is the perfect entry-level position for individuals with a passion for food and a desire to work in a fast-paced, team-oriented environment. You will be responsible for the preparation of high-quality meals, following standardized recipes and adhering to strict food safety and hygiene standards. This role requires a strong work ethic, attention to detail, and the ability to work effectively as part of a team.
Responsibilities:
Prepare and cook a variety of dishes according to established recipes and quality standards.
Ensure all food is handled and stored in a safe and hygienic manner.
Maintain a clean and organized work station.
Collaborate with other team members to ensure timely and efficient production.
Logistics and Assembly Operator
Salary: €2,300 - €2,900 per month
No degree required. This role is crucial to our operation, ensuring that all catering trolleys are accurately assembled and loaded for each flight. You will be working in a highly organized and time-sensitive environment, where precision and attention to detail are paramount. This is a physically active role that requires the ability to work quickly and efficiently.
Responsibilities:
Assemble and load catering trolleys with meals, beverages, and other supplies according to flight specifications.
Conduct quality checks to ensure all items are present and correctly packed.
Operate warehouse equipment, such as pallet jacks and forklifts.
Maintain a clean and safe work environment.
Catering Truck Driver (C License)
Salary: €2,800 - €3,500 per month
C driving license required. As a Catering Truck Driver, you are the final link in our service chain, responsible for the safe and timely delivery of our catering services to the aircraft. This role requires a professional and responsible driver with a strong commitment to safety and customer service. You will be operating specialized catering trucks on the airport ramp, a unique and challenging environment.
Responsibilities:
Safely operate a catering truck to transport catering supplies to and from aircraft.
Load and unload catering trolleys onto the aircraft.
Communicate effectively with ground crew and flight attendants.
Adhere to all airport safety and security regulations.
Dishwashing and Equipment Operator
Salary: €2,100 - €2,600 per month
No degree required. This is a vital role that ensures the cleanliness and hygiene of all our catering equipment. You will be operating industrial dishwashing machines and other cleaning equipment to ensure that all items are sanitized and ready for reuse. This role requires a strong work ethic and a commitment to maintaining the highest standards of cleanliness.
Responsibilities:
Operate industrial dishwashing machines to clean and sanitize catering equipment.
Sort and store clean equipment in the appropriate locations.
Maintain the cleanliness of the dishwashing area.
Adhere to all health and safety regulations.
Quality Assurance Assistant
Salary: €2,500 - €3,200 per month
This role is perfect for an individual with a keen eye for detail and a passion for quality. You will be responsible for assisting the Quality Assurance team in monitoring and maintaining our high standards of food safety and quality. This role requires a proactive and meticulous individual with a strong understanding of food safety principles.
Responsibilities:
Conduct regular quality checks on incoming raw materials and finished products.
Monitor production processes to ensure compliance with food safety and quality standards.
Assist in the investigation of customer complaints and non-conformances.
Maintain accurate records of all quality assurance activities.
Junior Sous Chef
Salary: €3,000 - €4,000 per month
A degree in Culinary Arts or a related field is preferred. This is an exciting opportunity for a talented and ambitious chef to take the next step in their career. You will be working alongside our Executive Chefs to develop and create innovative and delicious menus for our airline partners. This role requires a creative flair, a strong understanding of culinary techniques, and the ability to work well under pressure.
Responsibilities:
Assist in the development and testing of new menu items.
Supervise and train junior kitchen staff.
Ensure all food is prepared to the highest standards of quality and presentation.
Manage inventory and ordering of kitchen supplies.
Maintenance Technician
Salary: €3,200 - €4,200 per month
A technical diploma or equivalent experience is required. This role is essential to the smooth operation of our facility. You will be responsible for the maintenance and repair of all our production and facility equipment. This role requires a skilled and experienced technician with a strong understanding of mechanical and electrical systems.
Responsibilities:
Perform preventative maintenance on all production and facility equipment.
Troubleshoot and repair equipment breakdowns in a timely manner.
Install and commission new equipment.
Maintain accurate records of all maintenance activities.
Inventory and Warehouse Coordinator
Salary: €2,800 - €3,600 per month
This role is central to our supply chain, ensuring that we have the right products in the right place at the right time. You will be responsible for managing our inventory of food, beverages, and other supplies. This role requires a highly organized and analytical individual with a strong understanding of inventory management principles.
Responsibilities:
Monitor inventory levels and place orders to ensure adequate stock.
Receive and inspect incoming shipments.
Manage the storage and rotation of all inventory.
Conduct regular cycle counts and physical inventory audits.
Health and Safety Officer
Salary: €3,500 - €4,500 per month
A degree in Occupational Health and Safety or a related field is required. This is a critical role that ensures the safety and well-being of all our employees. You will be responsible for developing, implementing, and monitoring all our health and safety policies and procedures. This role requires a dedicated and knowledgeable professional with a strong commitment to creating a safe work environment.
Responsibilities:
Develop and implement health and safety policies and procedures.
Conduct regular safety inspections and audits.
Investigate accidents and incidents and recommend corrective actions.
Provide health and safety training to all employees.
Customer Service Representative
Salary: €2,600 - €3,400 per month
This role is the voice of KCS, providing excellent service to our airline partners. You will be responsible for handling all customer inquiries and resolving any issues in a professional and timely manner. This role requires a friendly and customer-focused individual with excellent communication and problem-solving skills.
Responsibilities:
Respond to customer inquiries via phone, email, and other channels.
Resolve customer complaints and issues in a timely and professional manner.
Provide information about our products and services.
Maintain accurate records of all customer interactions.
Production Planner
Salary: €3,800 - €4,800 per month
A degree in Supply Chain Management, Logistics, or a related field is preferred. This is a key role that ensures the efficient planning and scheduling of our production activities. You will be responsible for creating and maintaining the production schedule, ensuring that we meet all our delivery deadlines. This role requires a highly analytical and detail-oriented individual with a strong understanding of production planning principles.
Responsibilities:
Create and maintain the daily production schedule.
Monitor production progress and make adjustments to the schedule as needed.
Collaborate with other departments to ensure a smooth and efficient workflow.
Analyze production data to identify opportunities for improvement.
Human Resources Generalist
Salary: €3,500 - €4,500 per month
A degree in Human Resources or a related field is required. This is a diverse role that provides support to our employees and managers on a wide range of HR topics. You will be involved in all aspects of the employee lifecycle, from recruitment and onboarding to performance management and employee relations. This role requires a proactive and empathetic individual with a strong understanding of HR best practices.
Responsibilities:
Assist with the recruitment and onboarding of new employees.
Provide guidance and support to managers on employee relations issues.
Administer employee benefits and compensation programs.
Maintain employee records and HR information systems.
IT Support Specialist
Salary: €3,000 - €4,000 per month
A degree in Information Technology or a related field is preferred. This role is essential to the smooth operation of our IT systems. You will be responsible for providing technical support to our employees, troubleshooting hardware and software issues, and maintaining our IT infrastructure. This role requires a skilled and experienced IT professional with a strong understanding of a wide range of technologies.
Responsibilities:
Provide technical support to employees on a wide range of IT issues.
Troubleshoot and resolve hardware and software problems.
Install, configure, and maintain computer systems and networks.
Maintain accurate records of all IT support activities.
Financial Analyst
Salary: €4,000 - €5,500 per month
A degree in Finance, Accounting, or a related field is required. This is a key role that provides financial analysis and support to our management team. You will be responsible for preparing financial reports, analyzing financial data, and developing financial models. This role requires a highly analytical and detail-oriented individual with a strong understanding of financial principles.
Responsibilities:
Prepare and analyze monthly financial reports.
Develop and maintain financial models to support business decisions.
Assist with the annual budgeting and forecasting process.
Provide ad-hoc financial analysis as required.
Procurement Specialist
Salary: €3,500 - €4,500 per month
A degree in Business Administration, Supply Chain Management, or a related field is preferred. This role is responsible for the sourcing and procurement of all our raw materials, packaging, and other supplies. You will be negotiating with suppliers, managing contracts, and ensuring that we receive the best possible value for our money. This role requires a skilled negotiator with a strong understanding of procurement best practices.
Responsibilities:
Source and procure a wide range of goods and services.
Negotiate prices and terms with suppliers.
Manage supplier relationships and performance.
Ensure compliance with all procurement policies and procedures.
Marketing & Communications Coordinator
Salary: €3,200 - €4,200 per month
A degree in Marketing, Communications, or a related field is preferred. This is a creative role that supports our marketing and communications activities. You will be involved in a wide range of tasks, from creating content for our social media channels to organizing events and trade shows. This role requires a creative and organized individual with excellent communication and writing skills.
Responsibilities:
Create and manage content for our social media channels.
Assist with the organization of events and trade shows.
Write and edit marketing materials, such as brochures and press releases.
Monitor and report on the performance of our marketing campaigns.
Data Analyst
Salary: €4,200 - €5,800 per month
A degree in a quantitative field such as Mathematics, Statistics, or Computer Science is required. This is a key role that helps us to make better, data-driven decisions. You will be responsible for collecting, analyzing, and interpreting large datasets to identify trends and insights. This role requires a highly analytical and detail-oriented individual with a strong understanding of data analysis techniques.
Responsibilities:
Collect and analyze data from a variety of sources.
Identify trends and patterns in the data.
Create reports and visualizations to communicate your findings.
Provide data-driven recommendations to support business decisions.
Sustainability Specialist
Salary: €4,000 - €5,500 per month
A degree in Environmental Science, Sustainability, or a related field is required. This is a key role that helps us to achieve our sustainability goals. You will be responsible for developing, implementing, and monitoring our sustainability initiatives. This role requires a passionate and knowledgeable individual with a strong commitment to environmental and social responsibility.
Responsibilities:
Develop and implement sustainability initiatives.
Monitor and report on our environmental performance.
Engage with stakeholders on sustainability issues.
Stay up-to-date on the latest sustainability trends and best practices.
Food Safety Specialist
Salary: €4,500 - €6,000 per month
A degree in Food Science, Microbiology, or a related field is required. This is a critical role that ensures the safety and quality of all our products. You will be responsible for developing, implementing, and monitoring our food safety management system. This role requires a dedicated and knowledgeable professional with a strong commitment to food safety.
Responsibilities:
Develop and implement our food safety management system.
Conduct regular food safety audits and inspections.
Investigate food safety incidents and recommend corrective actions.
Provide food safety training to all employees.
Operations Supervisor
Salary: €4,000 - €5,200 per month
This is a leadership role that is responsible for overseeing the daily operations of our production facility. You will be managing a team of production and logistics staff, ensuring that we meet all our production targets and quality standards. This role requires a strong leader with excellent communication and problem-solving skills.
Responsibilities:
Supervise and manage a team of production and logistics staff.
Ensure that all production targets and quality standards are met.
Troubleshoot and resolve any operational issues.
Promote a culture of safety and continuous improvement.
Executive Chef
Salary: €5,500 - €7,500 per month
A degree in Culinary Arts or a related field and extensive experience in a high-volume kitchen is required. This is a senior leadership role that is responsible for all aspects of our culinary operations. You will be leading a team of chefs and culinary professionals, developing innovative and delicious menus, and ensuring that we maintain the highest standards of culinary excellence. This role requires a visionary leader with a passion for food and a proven track record of success.
Responsibilities:
Lead and manage the culinary team.
Develop and create innovative and delicious menus.
Ensure that all food is prepared to the highest standards of quality and presentation.
Manage the culinary budget and control food costs.
Logistics Manager
Salary: €5,000 - €6,500 per month
A degree in Supply Chain Management, Logistics, or a related field is required. This is a senior leadership role that is responsible for all aspects of our logistics operations. You will be managing a team of logistics professionals, overseeing the transportation and delivery of our catering services, and ensuring that we meet all our delivery deadlines. This role requires a strategic leader with a strong understanding of logistics and supply chain management.
Responsibilities:
Lead and manage the logistics team.
Oversee the transportation and delivery of our catering services.
Ensure that all delivery deadlines are met.
Optimize our logistics processes to improve efficiency and reduce costs.
General Manager
Salary: €8,000 - €12,000 per month
A degree in Business Administration or a related field and extensive experience in a senior management role is required. This is the top leadership position at KCS, responsible for the overall management and strategic direction of the company. You will be leading a team of senior managers, setting the company's vision and goals, and ensuring that we achieve our business objectives. This role requires a visionary leader with a proven track record of success in a complex and dynamic industry.
Responsibilities:
Lead and manage the senior management team.
Set the company's vision and strategic direction.
Ensure that the company achieves its business objectives.
Represent the company to stakeholders, including customers, employees, and the community.
Cleaner / Janitor
Salary: €2,000 - €2,500 per month
No degree required. This is a vital role that ensures the cleanliness and hygiene of our entire facility. You will be responsible for cleaning and maintaining all areas of our production facility, offices, and common areas. This role requires a strong work ethic and a commitment to maintaining the highest standards of cleanliness.
Responsibilities:
Clean and maintain all areas of the facility, including production areas, offices, and restrooms.
Empty trash and recycling containers.
Follow all health and safety regulations.
Report any maintenance issues to the appropriate personnel.
Security Guard
Salary: €2,400 - €3,000 per month
Security certification required. This is a critical role that ensures the safety and security of our facility, employees, and assets. You will be responsible for monitoring our security systems, controlling access to the facility, and responding to any security incidents. This role requires a vigilant and responsible individual with a strong commitment to safety and security.
Responsibilities:
Monitor security cameras and alarm systems.
Control access to the facility and verify the identity of all visitors.
Conduct regular security patrols of the facility.
Respond to any security incidents and emergencies.
Administrative Assistant
Salary: €2,500 - €3,200 per month
This role provides administrative support to our management team. You will be responsible for a wide range of tasks, from scheduling meetings and managing calendars to preparing reports and presentations. This role requires a highly organized and detail-oriented individual with excellent communication and administrative skills.
Responsibilities:
Schedule meetings and manage calendars.
Prepare reports, presentations, and other documents.
Answer and direct phone calls.
Provide general administrative support to the management team.
Receptionist
Salary: €2,300 - €2,900 per month
This role is the first point of contact for our visitors and callers. You will be responsible for greeting visitors, answering and directing phone calls, and providing general information about our company. This role requires a friendly and professional individual with excellent communication and customer service skills.
Responsibilities:
Greet visitors and direct them to the appropriate person or department.
Answer and direct phone calls in a professional and courteous manner.
Provide general information about our company.
Maintain a clean and organized reception area.
Call Center Agent
Salary: €2,400 - €3,100 per month
This role is responsible for handling inbound and outbound calls in our call center. You will be providing information, resolving issues, and processing orders for our customers. This role requires a friendly and patient individual with excellent communication and problem-solving skills.
Responsibilities:
Handle inbound and outbound calls in a professional and courteous manner.
Provide information about our products and services.
Resolve customer issues and complaints.
Process orders and update customer information.
Data Entry Clerk
Salary: €2,200 - €2,800 per month
No degree required. This role is responsible for entering and updating data in our computer systems. You will be working with a variety of data, from customer information to production records. This role requires a fast and accurate typist with a strong attention to detail.
Responsibilities:
Enter and update data in our computer systems.
Verify the accuracy of all data.
Maintain the confidentiality of all data.
Follow all data entry procedures and guidelines.
Graduate Trainee Program
Salary: €2,800 - €3,500 per month
A recent university degree is required. This is a rotational program that provides recent graduates with the opportunity to gain experience in a variety of departments across our organization. You will be working on real projects and making a real contribution to our business. This program is designed to develop the future leaders of our company.
Responsibilities:
Rotate through a variety of departments, including production, logistics, finance, and HR.
Work on real projects and make a real contribution to our business.
Develop your skills and knowledge through on-the-job training and mentorship.
Prepare for a future leadership role in our company.
Intern (Various Departments)
Salary: €1,000 - €1,500 per month
Currently enrolled in a relevant university program. We offer a variety of internship opportunities for students who are looking to gain real-world experience in their field of study. You will be working alongside our experienced professionals, learning from the best in the industry. This is a great opportunity to kick-start your career.
Responsibilities:
Assist with a variety of tasks and projects in your assigned department.
Learn from our experienced professionals and gain real-world experience.
Develop your skills and knowledge in your field of study.
Network with professionals in your industry.
How to Appl
If you are passionate about food, aviation, and delivering an exceptional customer experience, we would love to hear from you. Please send your CV and a cover letter to:
info@kcs.nl
Please indicate the position you are applying for in the subject line of your email. We look forward to receiving your application!
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